Job Title: Field Visitor and Investigation
Job Level: Mid-Level
Report to: Manager
Department: Risk & Compliance / Fraud Prevention
Location: Mumbai.
Job Summary:
To lead and manage field investigation teams focused on on-ground verifications, merchant and customer visits, fraud detection, and resolution of escalated payment issues to protect the integrity of the fintech payments ecosystem.
Key Responsibilities:
Team Management:
- Lead, train, and supervise a team of field investigators across multiple regions.
- Allocate field assignments based on priority, geography, and risk level.
- Monitor performance and ensure timely completion of investigations.
Field Investigations:
- Oversee and conduct field visits to merchants, agents, and customers to verify KYC details, investigate fraudulent transactions, and resolve high-risk cases.
- Liaise with merchants, vendors, and partners to understand transactional discrepancies.
- Document findings and collect necessary evidence (photographs, statements, transaction logs).
Risk Assessment:
- Identify and evaluate patterns of suspicious activity and recommend preventive actions.
- Coordinate with internal fraud analytics and monitoring teams for lead generation.
Compliance & Reporting:
- Ensure field activities comply with internal policies, RBI guidelines, and legal standards.
- Draft and review investigation reports and escalate critical issues to senior management.
- Support the STR filing team with on-ground inputs and factual verification if required.
Stakeholder Coordination:
- Work closely with Compliance, Legal, Fraud Risk, Customer Service, and Product teams.
- Liaise with law enforcement agencies if required in complex or criminal cases.
Required Qualifications:
- Graduate in any discipline (Bachelor’s degree in Criminology, Commerce, or Law preferred)
Skills and Experience:
- 8 years of experience in field investigations, fraud detection, or risk management in BFSI or Fintech
- Experience managing field teams and working in a fast-paced digital payments environment
- Strong analytical, problem-solving, and reporting skills
- Good understanding of KYC/AML norms, payment frauds, and regulatory guidelines
- Willingness to travel extensively (PAN-India or regional coverage)
- Excellent interpersonal and verbal communication skills
- Experience handling UPI, wallet, or merchant onboarding fraud
- Knowledge of tools like Salesforce, CRM, or field investigation tracking platforms
- Prior work experience in NBFC, Fintech, or PSP environment
Travel Requirement:
