Job Title: Assistant Manager / Manager
Job Level: Mid-level
Report to: General Manager
Department: Operations – Risk & Compliance
Location: Andheri (Mumbai) / Turbhe (Navi Mumbai)
Key Responsibilities:
Monitoring & Alert Management
- Handle fraud, Risk, AML and transaction monitoring alerts end-to-end, including investigation, decisioning, escalation and closure.
- Bring 6+ years of hands-on experience in managing and closing alerts across multiple fraud and risk scenarios.
- Ensure adherence to internal SLAs, policies, and regulatory requirements.
Rule Management & Alert Configuration
- Review, configure, and optimise monitoring rules, thresholds, and alerting mechanisms to improve fraud detection effectiveness.
- Analyse alert performance and recommend enhancements to reduce false positives while maintaining adequate risk coverage.
- Work closely with Product, Risk, Operations, and Technology teams to implement monitoring improvements.
Regulatory & Law Enforcement Management
- Handle requests and investigations from Law Enforcement Agencies (LEAs), regulatory bodies, banks and other external stakeholders.
- Ensure timely response and compliance with regulatory and internal governance requirements.
- Support investigations involving fraud, suspicious activity and financial crime.
Team Supervision & Quality Assurance
- Monitor team productivity, investigation quality, and operational efficiency.
- Review alerts handled by analysts and audit customer interactions/calls to ensure adherence to defined procedures.
- Provide coaching, feedback, and training to improve team performance and investigation quality.
- Drive process improvements and best practices across the monitoring function.
Fraud Risk & Intelligence
- Identify emerging fraud trends, attack vectors, and new business-specific fraud patterns.
- Recommend appropriate controls, monitoring strategies, and preventive measures.
- Collaborate with internal stakeholders to strengthen fraud prevention and detection capabilities.
Data Analysis & Reporting
- Analyse large datasets to identify anomalies, trends, and risk indicators.
- Prepare operational MIS, investigation reports, and fraud trend analysis for management review.
- Support root-cause analysis and risk assessments using data-driven approaches.
Technical & Domain Expertise
- Demonstrate strong understanding of the payments ecosystem, including Payment Gateways, UPI, Cards, Net Banking, Wallets, PPI, Merchant Acquiring and Banking Operations.
- Possess hands-on knowledge of payment fraud typologies, including account takeover, mule activity, merchant fraud, identity fraud, chargeback fraud, friendly fraud, refund abuse, and transaction laundering.
Required Qualifications:
- Bachelor’s degree in finance, Commerce, Economics, Business Administration, Statistics, Risk Management or a related field.
- Relevant certifications in Fraud Risk Management, AML, Financial Crime Compliance or Risk Management.
Skills and Experience:
- Minimum 6+ years of hands-on experience in Fraud Monitoring, Risk Operations, AML Operations, Transaction Monitoring, Financial Crime Investigations or related functions.
- Proven experience handling alerts from investigation through closure.
- Experience in configuring and optimising monitoring rules, thresholds and alerting frameworks.
- Experience handling LEA, regulatory, banking and compliance-related requests.
- Strong expertise in Fraud Risk Management, AML Operations, Transaction Monitoring and Payment Fraud.
- Experience working with large volumes of transactional and operational data.
- Prior experience in monitoring analyst performance, quality reviews and team supervision.
